Frequently Asked Questions
Everything you need to know about purchasing, sending and enjoying a Pier 7 gift card.
Purchasing & Gifting
How does the 15% bonus work?
Spend $100 or more in a single order and we add 15% of that amount to the same card. A $100 purchase becomes a $115 card, $200 becomes $230. There is no separate bonus card to keep track of, and nothing to activate — the extra value is simply on the card when it arrives.
Is there a minimum or maximum gift card value?
Cards can be any value from $5 to $500.
What payment methods are accepted?
Visa, Mastercard and American Express.
Can I change the gift card value after purchase?
No. The value is fixed once the card is issued, and cards cannot be topped up later.
Are gift cards refundable?
Gift card sales are final and cannot be refunded or exchanged for cash, except where the law requires otherwise. If something has gone wrong with an order, please get in touch and we will help.
Using Your Gift Card
When can I use my gift card?
Cards are normally ready to use straight away. For security, we may hold activation on an order for up to 24 hours, so if you are buying for the same evening it is worth checking the balance before you arrive.
Where can I redeem it?
At Pier 7 Restaurant + Bar, 25 Wallace Mews Road, North Vancouver. Present the card number from your email, printed or on your phone, and we will take it from there.
Does my gift card expire?
No. The value you paid for never expires — that is your right under British Columbia law, and it is not something we can change. Promotional or bonus value may carry its own terms, and if it ever does we will say so clearly at the time of purchase.
Can I use my gift card over multiple visits?
Yes. Spend as much or as little as you like and the balance stays on the card.
How can I check my remaining balance?
Use the
balance checker with your card number and access code, both of which are in your email.
Can I add funds to an existing gift card?
Not at the moment. Each card carries the value it was bought with, and once the balance reaches zero the card is finished. If you would like to give more, simply purchase another card.
Delivery & Receiving
How will the gift card be delivered?
By email, either immediately or on a date you choose at checkout. Same-day gifts usually arrive within a few minutes.
My gift card has not arrived. What should I do?
Check the junk or promotions folder first, as that is where it almost always is. If it still has not appeared, contact us with the name and email you used and we will resend it.
I entered the wrong email address. What should I do?
Get in touch. As long as the card has not been spent we can resend it to the right person.
Can I print the gift card?
Yes. The email includes a printable version, and it works in black and white.
Lost Cards & Security
What should I do if my gift card is lost or stolen?
Gift cards are treated like cash and we cannot take responsibility for unauthorised use. That said, if you have your order details and the value has not been spent, contact us and we will do what we can.
Is my payment information secure?
Payments are handled by Stripe. We never see or store your card number.
Need a Little Help?
Our team would be happy to assist. Email info@pierseven.ca or call 604.900.2054.
